Shipping policy

Shipping Policy - Mavi and Lane

Last updated: May 2026 

At Mavi & Lane, we are committed to delivering your order safely and efficiently.

This Shipping Policy explains our processing times, delivery estimates, shipping conditions, and customer responsibilities in accordance with Australian Consumer Law (“ACL”).

 

1. Shipping Areas

Mavi & Lane ships across Australia and selected international destinations.

Shipping availability may vary depending on the delivery location.

 

2. Order Processing Time

All orders are subject to a processing period before shipment.

Orders are generally:

  • reviewed,

  • approved,

  • packed,

  • and prepared for dispatch

within 1–3 Business Days after the order is placed.

Processing times may be slightly longer during:

  • holidays,

  • promotional periods,

  • Black Friday sales,

  • Christmas,

  • New Year,

  • or high-demand periods.

 

3. Estimated Delivery Times

Estimated delivery times after dispatch are generally:

Australia

  • 5–15 Business Days

International Orders

  • Delivery times vary depending on destination country and customs processing.

Please note:

  • delivery times are estimates only,

  • delays may occur due to customs, weather, carrier issues, or other circumstances outside our control.

Mavi & Lane does not guarantee exact delivery dates unless explicitly stated.

 

4. Shipping Costs

We offer free standard shipping on eligible orders unless otherwise stated on the website.

Shipping promotions may be changed or removed at any time.

Where available, shipments may include limited transit protection for loss or damage during transport.


5. Tracking Information

Once your order has been shipped, you will receive a confirmation email containing:

  • tracking information,

  • shipment updates where available.

Orders can also be tracked through the tracking page on our website.

Please allow several Business Days for tracking information to become active after dispatch.

 

6. Multiple Shipments

For logistical reasons, orders containing multiple items may sometimes be shipped separately.

Customers may therefore receive:

  • multiple tracking numbers,

  • separate delivery dates.

No additional shipping charges will apply for split shipments.

 

7. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us immediately at:

📧 Support@maviandlane.com

Once an order has been processed or shipped, address changes may no longer be possible.

Mavi & Lane is not responsible for:

  • delays,

  • lost parcels,

  • failed deliveries,

    caused by incorrect shipping information provided by the customer.

 

8. Unclaimed or Refused Packages

If a package:

  • is refused,

  • remains unclaimed,

  • or is returned due to an incorrect address,

the customer may be responsible for:

  • reshipping costs,

  • return handling fees where applicable.

Refunds for refused or unclaimed shipments may be reduced to reflect shipping or handling costs already incurred, unless otherwise required under Australian Consumer Law.

 

9. Lost, Damaged, or Delayed Packages

If your package appears lost, damaged, or significantly delayed, please contact us as soon as possible:

📧 Support@maviandlane.com

We will work with the shipping carrier to investigate the issue.

Nothing in this policy limits customer rights under Australian Consumer Law.

 

10. Customs, Duties, and Import Taxes

International orders may be subject to:

  • customs duties,

  • import taxes,

  • clearance fees,

  • or local government charges.

These charges are the responsibility of the customer unless otherwise stated.

Mavi & Lane is not responsible for delays caused by customs procedures.

 

11. International Fulfilment

Some products may be shipped from international warehouses or fulfilment partners.

This helps us:

  • improve stock availability,

  • offer competitive pricing,

  • and provide a wider product range.

Delivery times may vary depending on shipping destination and customs clearance.

 

12. Delivery Limitations

While we aim to meet estimated delivery times, delays may occur due to factors beyond our reasonable control, including:

  • severe weather,

  • transport disruptions,

  • customs inspections,

  • carrier delays,

  • public holidays,

  • or force majeure events.

Mavi & Lane is not liable for delays caused by third-party shipping providers or external circumstances beyond our control.

 

13. Contact Information

For any shipping or delivery questions, please contact our support team:

Mavi & Lane

📧 Support@maviandlane.com

 

Customer Support Hours:

Monday – Sunday | 08:30 – 21:00 (AEST)


Average Response Time:

Within 4–24 Business Hours