Privacy policy

Privacy Policy – Mavi and Lane

Last updated: May 2026

Mavi & Lane (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (“APPs”), and other applicable privacy laws.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website and services, you agree to the terms of this Privacy Policy.

 

1. Who We Are

Mavi & Lane

📧 Support@maviandlane.com

Our Services are supported by Shopify, which also collects and processes personal data to provide and improve these Services.
Your data may be transmitted and shared with Shopify and other third parties located in countries outside your own.
For more information, please refer to the Shopify Consumer Privacy Policy.

 

2. Personal Information We Collect

We may collect personal information that identifies you or can reasonably be linked to you.

Depending on how you interact with our website, we may collect:

Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Order & Payment Information

  • Order history

  • Purchased items

  • Payment confirmations

  • Transaction details

Please note:

Payment card information is processed securely by third-party payment providers and is not fully stored by Mavi & Lane.

Account Information

If you create an account, we may collect:

  • Username

  • Password

  • Preferences

  • Saved items

Device & Usage Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Time zone

  • Cookie data

  • Pages viewed

  • Search terms

  • Website interaction data

Customer Support Information

If you contact us, we may collect:

  • messages,

  • attachments,

  • order details,

  • and communication history.

 

3. How We Collect Information

We collect personal information:

  • directly from you,

  • automatically through cookies and tracking technologies,

  • from Shopify and payment providers,

  • from shipping and logistics partners,

  • and from analytics or marketing providers.

 

4. How We Use Your Information

We use personal information to:

Provide Our Services

Including:

  • processing orders,

  • shipping products,

  • processing payments,

  • handling returns and refunds,

  • customer support.

Improve Our Website & Services

Including:

  • analytics,

  • troubleshooting,

  • website optimisation,

  • product improvement.

Communication

We may contact you regarding:

  • orders,

  • delivery updates,

  • account notifications,

  • customer support,

  • marketing communications (where permitted by law).

You may unsubscribe from marketing emails at any time.

Fraud Prevention & Security

We use information to:

  • detect fraud,

  • prevent unauthorised activity,

  • protect customers and our business.

Legal Compliance

We may process information where required by:

  • Australian law,

  • taxation obligations,

  • law enforcement requests,

  • or regulatory requirements.

 

5. Shopify & Third-Party Services

Our store operates using Shopify and related third-party providers.

Your personal information may be shared with service providers that help us operate our business, including:

  • payment processors,

  • shipping companies,

  • logistics partners,

  • IT and hosting providers,

  • analytics providers,

  • customer support platforms.

These providers may process information outside Australia.

For more information about Shopify’s privacy practices, please review Shopify’s Privacy Policy.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • improve website performance,

  • remember preferences,

  • analyse website traffic,

  • personalise content and advertising.

You can manage cookie preferences through your browser settings.

Disabling cookies may affect website functionality.

 

7. Data Retention

We keep personal information only for as long as reasonably necessary to:

  • provide services,

  • comply with legal obligations,

  • resolve disputes,

  • enforce agreements,

  • maintain business records.

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

 

8. Data Security

We use reasonable technical and organisational safeguards to protect personal information.

However, no online transmission or storage method can be guaranteed completely secure.

Customers provide information at their own risk.

 

9. International Data Transfers

Because some of our service providers operate internationally, your personal information may be transferred outside Australia.

Where required, we take reasonable steps to ensure overseas recipients handle information in accordance with applicable privacy laws.

 

10. Your Privacy Rights

Depending on applicable law, you may have rights to:

  • access personal information,

  • request corrections,

  • request deletion,

  • withdraw marketing consent,

  • complain about privacy handling.

To exercise these rights, contact us at:

📧 Support@maviandlane.com

We may need to verify your identity before processing requests.

 

11. Marketing Communications

If you opt in to marketing communications, we may send:

  • promotions,

  • product updates,

  • newsletters,

  • special offers.

You may unsubscribe at any time by:

  • clicking the unsubscribe link in emails,

  • or contacting us directly.

 

12. Children’s Privacy

Our website and services are not intended for children under the age required by applicable law.

We do not knowingly collect personal information from minors.

 

13. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for:

  • their privacy practices,

  • website content,

  • or security measures.

Customers should review third-party privacy policies separately.

 

 

14. Complaints

If you believe your privacy rights have been breached, please contact us first so we can attempt to resolve the issue.

📧 Support@maviandlane.com

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective once published on our website.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

 

16. Contact Information

Mavi & Lane

📧 Support@maviandlane.com

For any questions regarding this Privacy Policy or your personal information, please contact our support team.