Terms and condition

Last updated: May 2026

Terms and condition- Mavi & Lane

1. Definitions

In these Terms and Conditions:

Business Days means Monday to Friday excluding public holidays in Australia.

Consumer means a person purchasing products or services for personal use and not for resale or business purposes.

Cooling-Off Period means the period during which the Consumer may exercise their right to cancel an order.

Distance Contract means a contract concluded online, by email, phone, or other remote communication methods.

Goods means all products sold by Mavi & Lane.

Services means any services supplied by Mavi & Lane.

Website means the official website operated by Mavi & Lane.

Company, we, us, or our refers to Mavi & Lane.

Customer or you refers to the Consumer purchasing products or services from Mavi & Lane.

 

2. Company Information

Business Name: Mavi & Lane

Customer Service Email: Support@maviandlane.com

Mavi & Lane operates in accordance with Australian Consumer Law (“ACL”).

 

3. Applicability

These Terms and Conditions apply to all offers, products, services, orders, and agreements between Mavi & Lane and the Customer.

By placing an order through the Website, the Customer agrees to these Terms and Conditions.

If any provision of these Terms and Conditions is found invalid or unenforceable, the remaining provisions remain valid and enforceable.

 

4. The Offer

All offers made by Mavi & Lane are non-binding and subject to availability.

We reserve the right to:

  • change prices,

  • correct errors,

  • modify product descriptions,

  • discontinue products,

    without prior notice.

Product descriptions and images are provided as accurately as possible. However:

  • colours may differ slightly due to screen settings,

  • dimensions may vary slightly,

  • images are illustrative only.

Obvious pricing or typographical errors are not binding.

Prices displayed on the Website are in Australian Dollars (AUD) unless stated otherwise.

International orders may be subject to customs duties, import taxes, or clearance fees. These charges are the responsibility of the Customer.

 

5. Formation of the Agreement

An agreement is formed when:

  1. the Customer places an order, and

  2. Mavi & Lane confirms acceptance of the order by email.

Mavi & Lane reserves the right to refuse or cancel orders where:

  • products are unavailable,

  • fraud is suspected,

  • incorrect pricing exists,

  • payment cannot be processed,

  • incorrect customer information is supplied.

If payment has already been made for a cancelled order, a full refund will be issued.

 

6. Pricing and Payment

All prices are displayed in AUD and include GST where applicable unless stated otherwise.

Payment must be completed at the time of purchase using approved payment methods available on the Website.

The Customer is responsible for providing accurate payment and billing information.

If payment is declined or incomplete, the order may be delayed or cancelled.

Mavi & Lane reserves the right to recover reasonable costs incurred due to failed payments or chargebacks where legally permitted.

 

7. Shipping and Delivery

Mavi & Lane ships within Australia and internationally.

Estimated delivery times are guides only and are not guaranteed.

Orders are generally processed within 1–5 Business Days unless otherwise stated.

The Customer must provide accurate shipping details. Mavi & Lane is not responsible for delays or losses caused by incorrect delivery information supplied by the Customer.

Risk of loss or damage transfers to the Customer once the order has been delivered to the nominated address.

If delivery is significantly delayed or impossible, the Customer may contact us for assistance or cancellation options in accordance with Australian Consumer Law.

 

8. Right of Withdrawal and Returns

Customers may request a return within 30 days after receiving the product.

To qualify for a return:

  • the item must be unused,

  • in original condition,

  • with original packaging where reasonably possible,

  • include accessories and proof of purchase.

The Customer must notify Mavi & Lane by email before returning products.

Return shipping costs are the responsibility of the Customer unless:

  • the product is faulty,

  • the wrong product was supplied,

  • the product does not comply with Australian Consumer Law.

Refunds will be processed within 14 Business Days after:

  • the returned product is received, or

  • proof of return shipment is provided.

Refunds are issued using the original payment method unless otherwise agreed.

 

9. Non-Returnable Products

Returns or cancellations may not be accepted for:

  • customised or personalised products,

  • hygiene or personal care products after opening,

  • products damaged through misuse,

  • gift cards,

  • downloadable digital products,

  • clearance or final sale items,

  • products that deteriorate quickly.

This does not limit rights under Australian Consumer Law.

 

10. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts, or modifies rights granted under the Australian Consumer Law.

Under the ACL, Customers are entitled to:

  • repairs,

  • replacements,

  • refunds,

  • compensation for damages and losses,

    where goods fail to meet consumer guarantees.

If a product has a major failure, the Customer may choose a refund or replacement.

If the failure is minor, Mavi & Lane may choose to repair or replace the product within a reasonable time.

 

11. Warranty and Product Issues

Customers should inspect products immediately upon delivery.

Faulty, damaged, or incorrectly supplied products must be reported within 30 days of delivery where possible.

Warranty does not cover:

  • normal wear and tear,

  • accidental damage,

  • misuse,

  • improper storage,

  • unauthorised modifications or repairs,

  • damage caused by failure to follow product instructions.

Manufacturer warranties may apply in addition to rights under Australian Consumer Law.

 

12. Limitation of Liability

To the maximum extent permitted by law, Mavi & Lane is not liable for:

  • indirect or consequential losses,

  • delays caused by third parties,

  • customs delays,

  • technical interruptions,

  • losses caused by incorrect information supplied by the Customer.

Nothing in these Terms limits rights under Australian Consumer Law.

 

 

13. Privacy and Data Protection

Mavi & Lane handles personal information in accordance with applicable Australian privacy laws and our Privacy Policy.

Customer information is used for:

  • processing orders,

  • customer support,

  • fraud prevention,

  • legal compliance.

Payment details are processed securely through third-party payment providers.


14. Intellectual Property

All Website content including:

  • logos,

  • product images,

  • text,

  • graphics,

  • branding,

  • designs,

    remains the property of Mavi & Lane unless otherwise stated.

No content may be copied, reproduced, or distributed without prior written permission.

 

15. Complaints Procedure

Complaints must be submitted by email to:

Support@maviandlane.com

Complaints should include:

  • order number,

  • full details of the issue,

  • supporting evidence where applicable.

Mavi & Lane aims to respond within 14 Business Days.

If a complaint cannot be resolved directly, the parties may seek external dispute resolution options available under Australian law.

 

16. Force Majeure

Mavi & Lane is not liable for delays or failure to perform obligations caused by events beyond reasonable control, including:

  • natural disasters,

  • strikes,

  • pandemics,

  • supply chain disruptions,

  • government restrictions,

  • transport interruptions,

  • internet outages.

 

17. Termination

Mavi & Lane may suspend or terminate access to the Website or cancel orders if:

  • fraudulent activity is suspected,

  • these Terms are violated,

  • unlawful activity occurs.

Customers may stop using the Website at any time.


18. Governing Law

These Terms and Conditions are governed by the laws of Australia.

Any disputes arising from these Terms shall be subject to the jurisdiction of Australian courts.

 

19. Changes to These Terms

Mavi & Lane may update these Terms and Conditions at any time.

The latest version will always be published on the Website.

Continued use of the Website after updates constitutes acceptance of the revised Terms.

 

20. Contact Information

For questions, returns, or complaints, contact:

Mavi & Lane

Email: Support@maviandlane.com